Refunds & cancellations.

Prices and billing

These USD prices apply when the corresponding offer is available at checkout:

The payment page shows applicable tax, the amount due immediately, and the recurring amount and interval before authorisation. Credits never expire and remain in the account after Creator Monthly cancellation. Cancellation stops future charges and recurring grants; it does not remove credits already granted.

Unused credits and withdrawal

You may request a refund for a wholly unused one-time credit pack within 14 days of purchase. You may also request a refund for a wholly unused 750-credit grant from the initial Creator Monthly charge or a renewal within 14 days of that charge. Cancellation alone does not refund a completed charge. If the law where you live grants a longer or non-waivable withdrawal right, that law controls.

Credits are activated promptly at your express request. Credits used for a completed, custom generation are normally non-refundable to the extent permitted by law because performance has been supplied. Any legally required consent and acknowledgement concerning immediate digital performance is collected before checkout.

If only part of a pack was used, contact support. Faplyo will assess the unused balance, delivered performance, processor rules, fraud risk, and mandatory consumer rights rather than automatically rejecting the request.

Cancellation, rebills, and failed renewals

• Creator Monthly charges $29.99 USD on enrollment for the first 30 days and then $29.99 USD every 30 days until canceled. There is no free or discounted trial.
• You may cancel before the next scheduled renewal through the method shown by the payment processor or by emailing support@faplyo.com. Once processed, cancellation stops later renewal charges and later recurring credit grants.
• Cancellation does not automatically refund the latest successful charge. Any refund request is assessed under this Policy and mandatory law.
• A failed, declined, or otherwise unsuccessful renewal does not grant 750 new credits. It does not remove credits already held in the account.
• Credits already granted never expire and remain after cancellation, subject to reconciliation when the related payment is refunded, voided, reversed, or charged back.

Failed or non-conforming generations

• If an eligible generation fails before delivery, its generation cost is normally restored automatically to your Faplyo credit balance.
• If credits are not restored, report the job reference and account email so the ledger can be checked.
• If the digital service is not supplied or does not conform to mandatory consumer standards, you keep all remedies provided by applicable law.
• A subjective preference about an otherwise completed AI result is not by itself a guarantee of a monetary refund, because AI output is variable.

Duplicate, unauthorised, or incorrect charges

Report a duplicate charge, incorrect amount, missing credits, or suspected unauthorised payment promptly. Include the transaction date, amount, processor reference, account email, and only the last four card digits if needed. Never email a full card number, CVV, password, or authentication code.

Faplyo and the payment processor may investigate and request reasonable verification. A legitimate card dispute, fraud report, or statutory remedy is not prohibited. Knowingly false disputes or payment fraud can result in account restriction.

If a payment is refunded, voided, reversed, or charged back, unused credits granted for that payment may be removed. If associated credits were already spent, Faplyo may temporarily restrict additional paid activity while the account balance and transaction are reconciled. This does not limit a legitimate dispute or mandatory consumer remedy.

How to request a refund

1. Email support@faplyo.com from the account or receipt email.
2. Provide the Faplyo account email, transaction ID, purchase date, amount, reason, and any relevant generation job ID.
3. Complete requests are handled without undue delay. Complex fraud, bank, processor, or legal investigations can take longer. No fixed voluntary response time is promised.

Approved monetary refunds are returned through the original payment method. Bank posting time is controlled by the processor and issuing bank. Credits associated with the refunded payment are reconciled as described above.

Processor support

If your payment form or receipt identifies CCBill, CCBill may investigate or issue a refund under its policies. Use the CCBill Consumer Support portal or the support number shown on the receipt or billing descriptor.

For other processors, use the contact shown on that processor's checkout or receipt. See Billing Support for details.

No waiver of rights

This Policy does not exclude rights for failed delivery, non-conforming digital service, fraud, unauthorised payment, withdrawal, chargeback, or another remedy that cannot legally be waived. The Terms of Service apply to all other aspects of the Service.